1) Do you accept international orders?
Yes, we will accept international orders. However, we will not accept orders from locations where postage services are not available.

2) How can I make an order?
You can make an order through our shopping cart system for the products and quantity you wanted. An invoice will be sent to you via your provided e-mail address.

3) What payment methods can I select?
We provide payment through Paypal and Credit Card and Direct Bank to Bank Transfer.

4) When do I need to pay?
You do not need to pay when you make your order. The payment should be made within 30 days after you receive our invoice.

5) How long would it take to verify my payment?

6) Why do I receive no response after the payment?
Please check that you pay the order to the right bank account or Paypal account, and contact us that you have paid the order.

7) How can I check the status of my order?
You can log into your personal account in our shopping cart system to view the status of your order. Also, a parcel number will be given to check the shipping status.

8) What can I do if I do not receive my items a long time after I have made my payment?
A parcel number will be given to you in your personal account after we send out your goods. You can check the status of your order from the delivery company by this number. Also, we will assist you to follow the status of your order if there is any problem.

9) Will there be any handling fees?
No, we will only charge you the product fees. However, you must remember that you have to pay the shipping cost, VAT, taxes and duties.

10) Do I need to pay the VAT and taxes and duties?
Yes, you have to pay the VAT, taxes and duties.

11) What kind of shipping methods can I select? How long do they take?

12) How much does it cost to ship my order?
You can refer to our provided postage as a rough estimation. However, we will calculate the required shipping cost including the product weight and packing weight and send it to you in the invoice.

13) Do you ship to P.O. Box?
No, we will not ship to any P.O. Box.

14) What can I do if the delivery company lost the shipment?
You can contact us after you confirm the shipment is lost with the delivery company. We will send you your order again without any additional charges.

15) What can I do if the items I received are damaged?
You can contact us to send you a replacement. However, you must have enough evidence to prove that the items you received are damaged through the shipment. Hence, we strongly suggest you to check the condition of your ordered items in front of the shippers before you sign the delivery receipt. All goods are supposed to be sent in perfect condition.