All goods will be checked and properly packed to ensure that they are sent in perfect condition.
Order must be made through the shopping cart system, any order through other ways such as e-mail, mail or direct phone call will not be considered as an order. The order must be paid within 30 days after the invoice is sent to you as an agreement and a confirmation of the order, otherwise, the order will be automatically cancelled.
Taxes, Import Duties and Shipping Cost
The prices setting in the online shopping cart system do not include any taxes, import duties, shipping costs. Costs including the goods and shipping cost will be calculated and sent to you in the invoice. However, you has to estimate the taxes and duties by yourself.
You can declare the goods value in the invoice with choice 50% or 100% when you order goods in the shopping cart system, however, we will only compensate for the declared value when there is any loss or damage under all conditions.
Delay, Lost and Damaged Goods
Parcel number will be given to you, you can check the status of goods though the shipping company by the given number. If the goods is lost or damaged through the shipping process, we will assist you to follow up the problem, however, will not bare any responsibility.
We must clarify that we has no responsibility for any delay due to seizures or confiscation. For loss and damage of goods, we will only accept return material with a claim with express shippers. You are strongly suggested to check the condition of the goods before signing the delivery confirmation form. Any claim after the signature will not be accepted by the shipping company and us.
***We reserves rights for the final decision.
***We has no liability for the goods value declaration.
Returns and Exchanges (Due to damaged goods)
For damaged goods which is proved to be the responsibility of the shipping company (EMS/HK Air post), new replacement will be sent again to you after we receive the damaged goods. No additional cost will be charged.
We accept return goods under saleable and perfect condition within 30 days after receiving the goods. However, if there are no special or suitable reasons to return sent goods, a penalty up to maximum 15% will be charged. Also, we will not be responsible for the return shipping cost.
If the goods is temporarily out of stock, you can cancel the order, edit the order or wait for the goods until next shipping. No additional cost will be charged under this condition.